DedaBoxJoin

Delete your account

You can delete your DedaBox account at any time, in the app, on the website or by email.

Last updated 13 October 2026

  • Plans stop straight awayNothing more is charged once you ask.
  • 30 days to change your mindSign in again within 30 days to keep your account.
  • No app? Email ushello@dedabox.com

  1. In the app

    Open the DedaBox app and go to You → Settings → Delete account. Confirm, and you’re done.

  2. On the website

    Sign in and go to Account → Settings → Delete account.

  3. By email

    Email hello@dedabox.com from the email address on your account and ask us to delete it. We’ll confirm within a few working days.

  4. What happens next

    We cancel any active plans straight away, so nothing more is charged. A DedaBox you’ve already paid for that’s on its way still arrives.

    You have 30 days to change your mind: just sign in again. After that we delete or anonymise your account.

  5. What we delete

    Your personal details, taste profile and allergies, saved people and addresses, reminders, notification settings, sign-in links, support conversations and your waitlist details. We also remove names, delivery details, gift messages and notes from your orders.

  6. What we keep, and for how long

    The law requires us to keep a basic record of each payment (what was bought, when, the amounts and payment references) for 6 years after the end of the financial year. These records no longer include your name or delivery details. Full details are in our privacy policy.

Questions? Email us at hello@dedabox.com.